Hiring: Systems Engineer Company: Impact Networking, LLC Location: Chicago, IL Job Posted Time: 2026-09-17 01:45:15 Employment Type: Remote Target Skills & Keywords : Azure, Change Management, DNS, Windows Server About the job Experience: •Foundational operational support experience and developing technical troubleshooting skills. •Foundational knowledge of virtualization, server administration, cloud technologies, endpoint support, and networking concepts. •ITIL and service management familiarity a plus. •Knowledge of HaloPSA platform preferred. •Proficiency with documentation management platforms. Required Skills: •Provide world-class customer support and technical assistance for Impact Networking customer environments. •Handle server, workstation, application, backup, monitoring, and cloud-related incidents, change orders, and service requests by restoring service, resolving issues within scope, documenting work performed, and closing cases according to process. •Monitor customer and core infrastructure by learning alert management platforms, verifying alert validity, following documented troubleshooting procedures, and escalating complex or recurring issues appropriately. •Follow outlined procedures for customer notification, ticket updates, assignment, escalation, and closure. •Provide a professional technical interface with customers, internal teams, and vendors. •Assist in reviewing customer requests and escalate advanced engineering concerns related to configuration, operational impact, or risk. •Assist with backup, patch management, monitoring, and routine system administration issues. •Perform documented system configuration changes in response to approved client issues or service requests. Qualifications: •Participate in technical training, mentorship, and certification development to strengthen engineering skills. •Maintain technical expertise and required industry certifications while staying current with new and emerging systems technologies. •Minimum of 2 years of experience in IT support, help desk, systems administration, or technical operations. MSP experience preferred. Relevant internships, technical training, certifications, or equivalent experience may be considered. Compensation: •$75,000 - $90,000 / year •Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!