Hiring: Systems Analyst - Payer Encounter Management Platform Company: Veradigm® Location: Raleigh, NC Job Posted Time: 2026-09-02 18:06:10 Target Skills & Keywords : TestNG About the job Required Skills: •The Systems Analyst works primarily with enterprise customers of Veradigm’s Encounter Management Platform, proactively assisting them with post- sales installation, configuration, upgrade, troubleshooting and day to day operational management. Responsibilities include taking a proactive leadership role working with the Engineering team and Customers to triage and resolve highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Veradigm’s Encounter Management Platform. In addition to working with customers, the Systems Analyst will routinely partner with our Development, Sustaining Engineering and Sales Engineering organizations to resolve support issues, document bugs, provide UAT on product builds, and ensure that new and newly upgraded server installations are successful. •What You Will Contribute •Support encounter data reporting processes for EDPS, RAPS and the EDGE server, including tracking, reporting, and resolving rejections •Conduct gap analysis and data validation, identifying possible issues in data submission and determining financial impact. •Analyze and reconcile claims and encounter data which will include 837 EDI encounter files for EDPS, RAPS and Edge Server submission files •Perform research in the encounter management system and liaison with the CSSC Helpdesk for exception resolution •Be comfortable with raw data files in their native format and accessing these through various servers •Partner with Product Support Engineers and development teams as necessary •Assist development team with performance analysis and testing during release cycles for service packs, hot fixes etc •Answer email and phone requests for help from customers •Collaborate in virtual teamwork with other Product Support staff •Host online troubleshooting and investigation sessions on customer’s production environments •Deliver a consistent, responsive and satisfying customer experience with each contact •Collect all necessary problem details from customers to be able to effectively see the problem to resolution •Successfully reproduce customer issues in a controlled test environment Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!