Hiring: Systems Administrator I Company: 24 Hour Fitness Location: Carlsbad, CA Job Posted Time: 2026-09-16 10:39:03 Employment Type: Full-time Target Skills & Keywords : IAM, Okta, Project Management, TCP/IP, User Experience, Vendor Management, Windows Server, macOS About the job Experience: •3-5 years of experience in IT technical support or systems administration. •5 years of experience in IT technical support or systems administration. •1+ years of hands-on experience with enterprise management tools (BigFix, JAMF, or Okta). •2+ years of customer service experience in a high-volume technical environment. •5+ years of experience as a 24 Hour Fitness Support Center Specialist. Required Skills: •Enterprise Systems and Identity Administration •Identity and Access (IAM): Administer user lifecycle processes, including provisioning and deprovisioning within Okta, Entra ID, and Active Directory. •Endpoint Management: Maintain compliance, security (Trend Vision One), and patching across the fleet using HCL BigFix Lifecycle and JAMF. •Print and Software Governance: Administer the printer management environments and monitor software deployment (Microsoft/Adobe/etc.) for license compliance and optimization. •Operational Monitoring: Use tools like Power BI Dashboards, Endpoint Management systems, and SolarWinds to detect and address issues before they affect club operations. •Advanced Technical Escalation & Tier 2 Support •Tier 2 Technical Anchor: Serve as the primary Tier 2 technical escalation resource for the IT Support Center; resolve complex issues across Windows, macOS, mobile devices, enterprise systems, and applications. •Knowledge Operationalization: Translate technical resolutions into SOPs and Knowledge Base articles to improve First Day Resolution metrics. Qualifications: •Technical Proficiency: Skilled in managing Windows and Apple endpoints, Microsoft 365, HCL BigFix, JAMF, Microsoft Entra ID, Okta for endpoint and identity management, practical knowledge of TCP/IP, proficiency with network health diagnostic tools (Meraki/SolarWinds). •Infrastructure and Hardware: Field-facing hardware: PCs, POS, Wi-Fi Access Points, Printers. •Analytical Problem-Solving: Employs a systematic approach to problem-solving, utilizing strong analytical skills to diagnose Tier 2 escalations, identify root causes for systemic trends, and implement effective solutions. Exhibits the ability to think critically and make informed decisions under pressure. •Project Management: Demonstrates proficiency in planning, executing, and overseeing multiple high-impact projects while meeting strict SLA/OLA deadlines. •Effective Communication: Articulates technical concepts in a manner that is accessible to both technical and non-technical audiences. Excels in verbal and written communication, ensuring clarity, coherence, and impact in all forms of messaging. •Interpersonal Skills: Demonstrates proficiency in working collaboratively with both technical and non-technical teams, ensuring alignment and cohesive efforts towards shared goals. •Adaptability and Resilience: Exhibits the ability to adapt to changing circumstances and overcome challenges with resilience. •Vendor Management: Demonstrates the ability to manage vendor relationships and SLAs to support organizational needs. •Time Management: Manages time efficiently, with the ability to juggle multiple priorities and tasks in a dynamic environment. Exhibits strong organizational skills, prioritizing tasks based on urgency and strategic importance. •Continuous Learning: Maintains a commitment to ongoing professional development. Demonstrates a proactive approach to learning and self-improvement. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!