Hiring: System Technician II Company: Troon Location: Scottsdale, AZ Job Posted Time: 2026-09-10 11:29:35 About the job Experience: •Solid functional working knowledge of fundamental operations of relevant software, hardware, and other equipment. •Demonstrated capacity to efficiently use ticketing systems to document and track all support calls. •Operational familiarity with Microsoft Operating Systems and Office Suites. •Flexibility with schedule, as this position requires shift work. •Performs other duties as required Required Skills: •Monitor and Execute incidents/service requests through our in-house ticketing system. •Respond to requests for technical assistance through phone queues and log case details accordingly in the ticketing system. •Diagnose and document technical issues with all software and Hardware, including but not limited to workstations and peripherals, USB/Network printers, Point-of-sale systems, VOIP Phones, and Mobile Devices. •Troubleshoot and diagnose technical issues affecting end users in collaboration with the team, and act as an escalation point for System Technician I in resolving complex issues. •Maintain and mediate networking-related issues affecting firewalls, switches, access points, and other devices across all supported sites. •Engage third-party vendors when necessary to resolve POS, ISPs, cameras, GPS, and VoIP outages outside our in-scope services. •Advise users on IT-defined best practices and communicate company policies. •Facilitate System Tech I escalations Qualifications: •Minimum Education Credentials Required For The Role •Associate degree in computer science or 1-year work experience in related field. •Mid-high noise due to call center Compensation: •$54,000 - $62,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!