Hiring: System Support Analyst Company: The AMES Companies, Inc. Location: Carlisle, PA Job Posted Time: 2026-09-10 11:29:01 Target Skills & Keywords : Azure, ServiceNow About the job Experience: •2 years of experience Required Skills: •Analyze and evaluate reported issues, end user application requirements to determine optimum resolution •Analyze end user application requirements and assign appropriate systems •Manage and support all company software and their environments •Manage and support all company hardware including communication devices •Manage user accounts; setup, modification and deletion based on the proper approvals through the ticketing system •Analyze the training needs of the end user, then provides proper training material •Complete tickets and projects within the required SLA or target date Qualifications: •Associate's Degree •Must be proficient in O365, MS Azure, Active Directory, knowledge of Networking and PC repair and installation, knowledge of printer/copiers and label printers, ServiceNow experience helpful •Must be detail oriented and able to multitask while being courteous and professional to our internal customers •Must be able to communicate clearly and coach as needed •Must be able to work a flexible work schedule and be available after normal work hours Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!