Hiring: System Engineer Company: AppCard, Inc. Location: New York, NY Job Posted Time: 2026-09-16 14:43:31 Employment Type: Full-time Target Skills & Keywords : AWS, Linux, SQL, TCP/IP, VPN About the job Required Skills: •AppCard is looking for a System Engineer to provide first and second-line support to our customers. If you are a hands-on operations expert, experienced in product operations and customer support, and eager to deepen your technical expertise in IoT and cloud infrastructure, we’d love to hear from you! •We are seeking a highly skilled System Engineer who thrives in a dynamic environment, enjoys problem-solving, and is committed to delivering exceptional technical support. •This position requires off hour support and weekends •Diagnose and troubleshoot technical issues, including Linux-based systems, databases, and network configurations •Serve as the primary technical contact for customer support, delivering Level 1-3 troubleshooting and resolution •Demonstrated capacity to think beyond the ticket — understanding business impact and contributing to operational improvements •Prioritize and manage several open issues at one time •Partner cross-functionally with internal teams to document best practices and enhance the knowledge base for both internal and external use Qualifications: •Bachelor’s degree in Computer Science, Information Technology, or a related field •Strong Linux administration skills, with experience in mission-critical applications •Networking knowledge: Load balancers, firewalls, VPN’s, TCP/IP – troubleshooting, performance tuning •Passion for learning new technologies and tools in a fast-evolving environment •Basic database knowledge (SQL querying and troubleshooting) •Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role •Excellent communication and problem-solving skills with a customer-first mindset •Highly motivated, organized, and able to handle multiple priorities effectively •This role is full-time from our NYC office** •Applicants must be authorized to work in the U.S. This position is not eligible for employer visa sponsorship."** Compensation: •$70,000 - $100,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!