Hiring: System Analyst Company: Menlo Location: Kansas City, MO Job Posted Time: 2026-09-16 15:20:13 Employment Type: Remote Target Skills & Keywords : DNS, TCP/IP About the job Experience: •4+ years of recent experience in technology, service desk, or helpdesk Required Skills: •Connect with clients utilizing remote software to get first-call resolution •Receive calls, chats and support tickets from customers resolving tickets in a timely manner and independently managing your ticket queue. •Take ownership of issues and troubleshooting from beginning to end •Provide high-quality end-user technical support, related to enterprise software and hardware •Provide investigation, diagnosis, resolution, and recovery for hardware/software problems •Identify and solve issues related to system performance and functionality •Log and track problems, proactively maintain problem tracking databases as part of the problem resolution process •Manage and contribute to projects, ensuring they align with organizational goals Qualifications: •Excellent verbal and written communication skills. •Excellent time management skills with a proven ability to meet deadlines. •Demonstrated capacity to work in a fast-paced, demanding environment. •Excellent customer service and interpersonal skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations. •Maintain positive and professional attitude. •Able to clearly document technical processes. •Able to manage time effectively and work efficiently, both with and without direct supervision. •Exceptional analytical and troubleshooting skills. •Excellent judgment skills to properly evaluate situations and immediately provide effective solutions. •Great attention to details, organizational skills, and ability to prioritize and manage multiple simultaneous tasks. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!