Hiring: System Administrator - ServiceNow Company: Illinois Tollway Location: Downers Grove, IL Job Posted Time: 2026-09-17 13:20:20 Employment Type: Hybrid Target Skills & Keywords : Agile, Configuration Management, Linux, Risk Management, ServiceNow About the job Experience: •3 years of hands-on experience working with ServiceNow (CMDB, governance, data quality, Discovery, ITOM) and enterprise systems administration will meet the requirement. •3 years of ServiceNow administration experience in an enterprise environment. •At least 3 years of hands-on experience working with ServiceNow (CMDB, governance, data quality, Discovery, ITOM) and enterprise systems administration will meet the requirement. Required Skills: •The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it's I-PASS, the Move Illinois •Program, open road tolling, or keeping you safe with our H.E.L.P. trucks, we are committed to delivering significant benefits and services to customers. •The Tollway is a user-fee system – no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues. •Maintain and support enterprise servers, virtualization environments, identity services, patching, and system hardening to ensure stable and secure IT operations. •Monitor and troubleshoot infrastructure performance across compute, storage, virtualization, network, and cloud environments. •Maintain backup, restore, and disaster recovery readiness through scheduled testing and documentation aligned to RPO/RTO requirements. •Implement, manage, and optimize ServiceNow Discovery to ensure complete and accurate CI population across on-prem and cloud environments. •Deploy, configure, secure, monitor, and troubleshoot MID Servers, ensuring coverage across network segments and reliable ITOM operations. Qualifications: •Bachelor’s degree in Information Technology, Management Information Systems, Computer Science, or a related field from a four-year accredited university. •In lieu of a bachelor’s degree, an Associate’s degree or high school diploma with at least 3 years of hands-on experience working with ServiceNow (CMDB, governance, data quality, Discovery, ITOM) and enterprise systems administration will meet the requirement. •Minimum of 3 years of ServiceNow administration experience in an enterprise environment. •Strong experience with CMDB tools including CI Class Manager, Identification & Reconciliation Engine, CI relationships, and CMDB Health Dashboards. •Proven ability to maintain CI data integrity, manage CI lifecycle, enforce naming conventions, and apply CI governance models. •Hands-on systems administration experience (Windows/Linux servers, patching, hardening, virtualization, monitoring, troubleshooting). •Demonstrated capacity to diagnose and resolve data quality issues and infrastructure-related issues using strong analytical and problem-solving skills. •Effective communicator with strong collaboration skills, able to work across IT teams such as infrastructure, applications, network, security, ITSM, and ITOM. •ServiceNow Certified Implementation Specialist - Discovery •ITIL Foundation or higher certification Compensation: •$100,000 - $105,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!