Hiring: Surety Quality Manager Company: WTW Location: Hartford, CT Job Posted Time: 2026-09-14 11:50:34 Target Skills & Keywords : Epic Systems, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Quality Assurance About the job Experience: •3+ years insurance industry experience related to servicing accounts is a plus Required Skills: •Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. •Manage and prioritize team’s workflow, ensuring all SLAs are met •Communicate effectively with clients, client managers and other team members •Create a positive, productive, and competitive team atmosphere •Quality Assurance of all Surety bonds as well as perform associated activities based on the specific instructions of the Client and/or Client Manager as communicated and handling of all subsequent transactions •Demonstrated capacity to understand and interpret the information presented in a bond request •Assist with resolution of client/carrier accounting issues •Assist in on-boarding and training Qualifications: •Excellent verbal and written communication skills •Demonstrated capacity to work independently and in a team setting •Strong customer service, presentation, and organizational skills •Solid functional working knowledge of Microsoft Office including Excel, Word, Outlook, and PowerPoint •1-3+ years insurance industry experience related to servicing accounts is a plus •Acquire and maintain P&C License within 90 days of employment •This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!