Hiring: SUPPORT TECHNICIAN I Company: NAVY EXCHANGE SERVICE COMMAND (NEXCOM) Location: Virginia Beach, VA Job Posted Time: 2026-09-15 14:16:17 Employment Type: Full-time Target Skills & Keywords : Elasticsearch, Linux, Program Management, SQL Server About the job Experience: •3 years of general experience. Required Skills: •Resolves information systems problems involving office automation, data communications, LAN, POS, etc. Provides first line customer support, determines nature of, and urgency of, problem dispatches help, etc. •Incumbents of this position must be U.S. Citizens. •Provides first line information systems customer support to information system users worldwide using technical knowledge of computer hardware and software. Identifies and where possible, corrects the problem. •Manages and controls all requests for information systems resources by using an automated help desk tracking system. Enters all requests for resources/assistance into the system and tracks status/progress of open requests. •Obtains all mandatory information and enough of a description to sufficiently describe the problem and dispatch appropriate assistance to resolve the problem. •Determines the nature and urgency of the problem. Refers problems to the appropriate level for resolution. Where required, notifies supervisor and management of urgent or sensitive problem areas. •Monitors and updates status of open trouble reports, and provides feedback/status to customers. •May provide weekly and monthly productivity reports, or assist in preparation of such reports. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!