Hiring: Support Systems Lead (NYC) Company: Replit Location: New York, NY Job Posted Time: 2026-09-03 11:01:21 Employment Type: Full-time Target Skills & Keywords : Python, SaaS, Webhooks, Zendesk About the job Experience: •5+ years in support operations, support systems, tooling, or a similar technical operations role. •Hands-on administration of a ticketing platform like Zendesk: building triggers and automations, macros, views, and SLAs, and managing routing, groups, and permissions. •Comfortable troubleshooting directly and working with engineers on more complex system needs. •Strong judgment about prioritization in fast-moving, sometimes ambiguous environments. •Comfort taking on cross-functional problems, including ones that sit between support, tooling, and engineering Qualifications: •Has used Replit in the last 3 to 6 months. •Scripting with Python or similar to build automations, bulk actions, and internal tooling. •This is a full-time role that can be held from our NYC office. This role has an in-office requirement. •💹 401(k) Program with a 4% match ( •⚕️ Health, Dental, Vision and Life Insurance •🩼 Short Term and Long Term Disability •🚼 Paid Parental, Medical, Caregiver Leave •🏝 Flexible Time Off (FTO) + Holidays Compensation: •$140,000 - $180,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!