Hiring: Support Specialist - Tier 1 (Remote) Company: Patterson Companies, Inc. Location: St Paul, MN Job Posted Time: 2026-09-10 12:12:42 Employment Type: Full-time / Remote Target Skills & Keywords : Microsoft Excel, Microsoft PowerPoint About the job Experience: •1 year customer service experience •1 year experience with customer relationship management, point of sale, or similar software systems with basic troubleshooting •2 years experience with practical application of Microsoft Operating Systems and Platforms (Windows, Excel, Outlook, Word, Powerpoint) •2 years Technical experience supporting software, computer hardware, network, or other technical troubleshooting Required Skills: •Respond to Inbound and Outbound Calls providing technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment •Utilize all equipment and resources provided to perform the job at the highest proficiency •Meet or exceed department performance metrics •Maintain technical proficiency through continued education with relevant software, services, peripheral devices, and equipment •Communicate and escalate issues with customers, peers, and leadership effectively, in a timely manner, with positive engagement •Follow established department processes and procedures •Learn new required skillsets aligned with evolving business needs while following the appropriate growth trajectory of the role •Follow schedule in workforce system(s) utilizing proper time management procedures Qualifications: •High School Diploma or Equivalent •Associate's Degree •Excellent written and verbal communication skills •Demonstrated capacity to multi-task performing troubleshooting steps, documenting, and additional tasks while engaging with customers •Demonstrated capacity to learn new content related to systems, products, and applications quickly •Demonstrated capacity to follow numerous guidelines, procedures, and problem-solving steps utilizing resources efficiently •Demonstrated capacity to properly manage time adhering to schedules Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!