Hiring: Support Specialist Company: SecurePRO, Inc. Location: Santa Barbara, CA Job Posted Time: 2026-09-14 11:19:16 Employment Type: Full-time / Remote About the job Required Skills: •Answer incoming customer calls, texts, and support requests •Serve as an initial point of contact for technical and service-related issues •Ask appropriate questions to identify and understand customer problems •Perform approved remote troubleshooting and diagnostics •Assist customers with basic system operation and programming •Troubleshoot alarm, camera, access control, communication, and network-related issues •Receive and document fire/life-safety issues and escalate them according to company procedures •Create, assign, update, and manage support tickets in Observables (OBS) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!