Hiring: Support Specialist Company: Via Location: Park City, UT Job Posted Time: 2026-09-10 14:47:26 Target Skills & Keywords : Microsoft Office, Salesforce About the job Required Skills: •Serve as the front line, supporting our driver-partners •Thrive in a fast-paced environment tackling an array of customer issues •Become an expert on our services and spread the love of Via everywhere •Deliver above-and-beyond customer service to our riders •Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience •Channel customer feedback to all areas of the business such as technology, marketing, design, and product teams Qualifications: •Clear communicator, good listener, with excellent reading comprehension and writing skills •Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus •A well-rounded team player who takes ownership of (and pride in) your work •Dynamic; willing to wear multiple hats and work on projects of all types •You take initiative to solve problems and get the job done •Empathetic and have the ability to put yourself in the customer's shoes •Intellectually curious, and a willingness to embrace the uncertain •Fluency in English is a must, and Spanish is a plus Compensation: •Competitive benefits and rewards package •Salary reflected does not include equity or variable pay, where applicable Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!