Hiring: Support Specialist I Company: Brex Location: Salt Lake City, UT Job Posted Time: 2026-09-17 04:55:06 Employment Type: Remote Target Skills & Keywords : REST, Series 7, Zoom About the job Experience: •Prior experience in a customer-facing role, ideally in a support function Required Skills: •Effectively resolve customer inquiries in a considerate and timely manner via, email, phone and chat •Become an expert in Brex’s suite of products, and leverage your expertise solve complex issues •Compose thoughtful, personalized responses for a variety of customer requests •Triage incoming requests and spot trends in customer issues to flag for the rest of the team •Provide customer feedback to internal teams to improve our product and support experience •Make active contributions to help achieve team goals and successes •Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in the documentation Qualifications: •This role is required to be located within the greater Salt Lake City area •Flexibility to work within the Support team's hours of Operation (5am - 8pm PT weekdays and weekends) •Passionate about customer support and about the role it plays in making a customer-centric team successful •Demonstrated capacity to communicate technical problems in a clear and tactful way •Strong verbal and written communication skills •Empathy, diplomacy, tact, and poise under pressure when working through customer issues •Comfort with and enthusiasm for using AI tools in a customer support environment •Bachelor's degree •Currently hold or have recently held a Series 7 and/or 63 securities license Compensation: •Flexible work environment (work from home / hybrid options) •Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!