Hiring: Support Specialist (Founding Team | AI-Powered Health) Company: Hundred Health Location: Sacramento, CA Job Posted Time: 2026-09-11 12:38:34 Employment Type: Full-time Target Skills & Keywords : Buck, HIPAA, User Experience About the job Required Skills: •We’re hiring a Support Specialist Lead to serve as a frontline operator who treats every member interaction as mission-critical. This is not a “customer service” job. This is a “give me the ball and I’ll run through walls” role. •Serve as the first point of contact for member inquiries via chat, email, and phone. •Diagnose and resolve account, testing, and results-related issues with precision and urgency. •Maintain and evolve a self-service help center to preempt common questions. •Collaborate cross-functionally with product, engineering, and operations to eliminate friction points. •Track member sentiment and deliver actionable insights to leadership. •Ensure robust data and confidentiality compliance while safeguarding sensitive member information. •Be an “army of one” utilizing AI and technology to innovate and deliver an ideal user experience for every user. Compensation: •Salary, equity, full health benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!