Hiring: Support Specialist (Chat, Emails, Calls) Remote Company: Inspira Financial Location: Oak Brook, IL Job Posted Time: 2026-09-16 17:26:40 Employment Type: Remote Target Skills & Keywords : Quality Assurance About the job Experience: •2+ years of experience in Customer Service in a call center environment Required Skills: •Ensuring all work is compliant with all internal quality assurance standards and technical policies and programs •Utilize digital tools and assistance to guide you through your interactions, which include knowledge management systems, digital workflows, and performance dashboards. •Be committed to providing the highest level of service to each caller, treating them with empathy, understanding, and respect. •Consult with member to support easy navigation of the available online tools and apps, for actions like checking account balance, distributions, and submitting claims. •Accountable for resolving issues without management intervention to remove barriers for the accountholder. •Respond and resolve incoming and outgoing accountholder emails, chats, and voice calls. •Showcase alignment with our company values in every interaction with accountholders and team members •Accountable to protect sensitive member information with discretion and adhere to all compliance rules and regulations Qualifications: •Must be able to hardwire ethernet cable to internet modem/router. •This position requires a quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift. •Bachelor's Degree or 1-3 years of direct H&B experience •Energetic client service focused individual who is accountable and reliable •Able to learn and retain information while using a digital workflow to navigate the interaction and tools •Able to connect with accountholders on a human level and assist them as needed with patience and empathy •Can work in a fast-paced environment, taking up to 50 calls per day •Possesses strong written, keyboarding, and verbal communication skills •Able to apply relationship building skills to internal and external clients •Has strong computer aptitude, keyboarding skills of 50+ WPM; proficient in Microsoft suite of products Compensation: •The compensation package may also include incentive and bonus opportunities Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!