Hiring: Support Representative Company: Tyler Technologies Location: Franklin, TN Job Posted Time: 2026-09-10 15:06:53 Employment Type: Contract / Hybrid Target Skills & Keywords : Microsoft Excel, Microsoft PowerPoint, Quality Assurance About the job Required Skills: •This is a hybrid role that will be working weekends, Saturday/Sunday, and flexible to work Friday or Monday •Communicate professionally, clearly, and appropriately with clients and coworkers. •Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients. •Solve problems effectively in an ever-evolving environment. •Demonstrate proficient knowledge of support processes, problem management tools, and procedures. •Maintain an approachable and courteous demeanor in both verbal and written communication to ensure clients’ confidence in the organization. •Maintain composure under pressure. •Resolve issues of easy-to-moderate complexity utilizing knowledge of established guidelines, company policies, and contract specifications. Qualifications: •Associate degree or equivalent experience required; Bachelor’s degree preferred. •One year of work experience in a customer service/technical support environment is required. •Exceptional customer service aptitude required. •Demonstrated capacity to work in a team environment to collaborate on resolving issues. •Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues. •Effective analytical ability, particularly in a technical environment. •Excellent written and verbal communication skills. •Basic knowledge and understanding of database structures, including fields, tables, views, database objects, etc. •Operational familiarity with legal terms and principles is desired. •Proficiency using computers, specifically Microsoft Word, Excel, PowerPoint, Internet, various browsers, and operating systems. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!