Hiring: Support Professional, Student Financial Services Company: Grand Rapids Community College Location: Grand Rapids, MI Job Posted Time: 2026-09-10 11:27:53 Employment Type: Full-time Target Skills & Keywords : Microsoft Excel About the job Experience: •Minimum of two years’ experience in a similar customer service position, preferably in higher education. Required Skills: •Proficient in a Windows environment with successful experience using Excel and MS Word. Willingness to learn Campus Wide Information System (CWIS) Gmail, Google Docs and ImageNow. •Must be punctual and have good attendance record. •Must maintain a high level of ethics in dealing with large amounts of money. •Must be efficient and possess good organization, problem-solving, decision-making, and complaint-resolution skills. Must use good judgment in handling sensitive or difficult situations. Must maintain highest level of confidentiality. •Demonstrated capacity to plan and work independently and as a team member in a multi-person, high volume customer service department. •Demonstrated capacity to adapt to changing technologies and responsibilities. •Demonstrated capacity to communicate effectively with a diverse student, staff and business partner population and provide exceptional customer service. •Demonstrated capacity to work under pressure with many interruptions in a busy, student-centered environment. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!