Hiring: Support Professional Company: Milestone Systems Location: Lake Oswego, OR Job Posted Time: 2026-09-10 13:11:10 Employment Type: Hybrid Target Skills & Keywords : Linux, PowerShell, SQL Server, Windows Server About the job Experience: •Minimum 2 years' relevant work experience providing technical support for external clients Required Skills: •Dive deep into the functionality of Milestone Systems software, including installation processes, configurable features, under-the-hood architecture, overall performance capabilities, and connectivity to other systems. •Read and review all available documentation for Milestone Software, including video tutorials, KB articles, user manuals, and forum posts, soaking up as much information as you can about Milestone software products. •Use your love of technology, self-driven motivation, and genuine curiosity to ultimately become a subject matter expert in Milestone Systems software products. •Make yourself available for helping Milestone Systems customers, by accepting and responding to customer support requests by phone, email, or chat, in a timely manner •Resolve support requests for Milestone customers by drawing upon your newfound knowledge of Milestone Systems software, combined with your existing knowledge of modern IT concepts. •Deliver an excellent customer experience by maintaining a professional, courteous, and helpful, attitude and by maintaining an up-to-date knowledge of Milestone Systems products. •Ensure that all relevant information related to the support case are accurately documented and recorded in the case management system •Provide timely & accurate status updates to Milestone Systems customers, keeping them informed of the next steps necessary to resolve their issue Qualifications: •Associate degree in Computer Science, Computer Information Systems, or similar area of study •Industry Certification(s) such as Cisco CCNA or Microsoft Network+/Security+/Linux+ may be accepted in lieu of university degree Compensation: •$70,000 per year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!