Hiring: Support Knowledge Manager Company: Hinge Health Location: San Francisco, CA Job Posted Time: 2026-09-11 11:43:37 Target Skills & Keywords : Confluence, Information Architecture, Quality Assurance, SaaS, Salesforce, Zendesk About the job Experience: •3+ years of experience owning or managing knowledge, content, documentation, ideally for a support operations, customer service, or similar customer-facing department. Comfortable using content health and support data to prioritize work and measure success. Required Skills: •Join the team transforming how we support Hinge Health members by building the knowledge engine that powers both human specialists and AI. •This is a hands-on role for someone who enjoys building new systems and repeatable processes. You will own and shape Support’s knowledge management program end to end, with the opportunity to establish the structure, standards, and cross-department partnerships that improve how our teams support members at scale. Qualifications: •You are an information architect who enjoys designing clear structures, ownership models, and content lifecycles. •You are a strong writer and editor who can turn complex information into clear, practical guidance. •You are an operator who can lead at all levels, make progress in ambiguity, and build workflows and processes that others can adopt. •You are a collaborative partner who can influence across teams and build trust without relying on formal authority. •You are curious, pragmatic, and motivated by improving the experience for members and the teams who support them. •Build a clear picture of our current support knowledge, including internal articles, help center content, macros and scripting, process and policy documentation, and product guides. •Define core content health measures and stand up a basic dashboard to create visibility into content coverage, consistency, freshness, utilization, and performance. •Define practical content standards and a review process, including clear owners, approval paths, and update and review timelines. •Improve the information architecture of our knowledge base, including taxonomy, labeling, metadata, templates, and content relationships. •Rewrite content so it is clear and useful for frontline specialists, AI systems, and other content consumers at Hinge Health. Compensation: •$112,000 - $168,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!