Hiring: Support Engineer Company: NRG Energy Location: Houston, TX Job Posted Time: 2026-09-10 10:28:04 Target Skills & Keywords : Bash, CloudWatch, Dynatrace, Python, SQL, ServiceNow About the job Experience: •0-2 years of experience in IT Operations, NOC, Help Desk, Application Support, or a related technical role. •2 years of experience in IT Operations, NOC, Help Desk, Application Support, or a related technical role. Required Skills: •Monitor application and infrastructure health using Dynatrace, CloudWatch, and operational dashboards. •Manage incidents and service requests in ServiceNow with clear, accurate documentation. •Perform initial troubleshooting of applications, APIs, databases, and batch processes. •Escalate issues with supporting evidence, timeline notes, and structured findings. •Participate in on-call support rotations in a 24x7 production support model. •Use AI tools such as Claude Code, Copilot, and ChatGPT to assist with log analysis, scripting, and incident investigations. •Contribute to improving support runbooks and operational processes. •Basic understanding of web applications, APIs, databases, and cloud technologies. Qualifications: •Bachelor’s degree Computer Science, Information Technology, Information Systems, Software Engineering, Cybersecurity, or a related technical field. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!