Hiring: Support Engineer 1 Company: Oracle Location: Orlando, FL Job Posted Time: 2026-09-13 09:44:28 Employment Type: Contract Target Skills & Keywords : Accessibility, Embedded Systems, HIPAA About the job Experience: •Minimum of two years of experience supporting software products •Equivalent experience in customer service, technical support, or healthcare-related roles may be considered Required Skills: •This position follows a flexible work model and requires employees to work onsite at least one day per week at one of the following Oracle Health locations: •Investigate, troubleshoot, and resolve customer-reported issues and service requests •Document investigations, findings, resolutions, and customer interactions accurately and thoroughly •Perform basic technical troubleshooting and real-time issue resolution, while coordinating follow-up for more complex cases •Triage, prioritize, and escalate issues appropriately to ensure timely resolution and customer satisfaction •Partner cross-functionally with internal teams and external customers to support issue resolution and knowledge sharing •Use a variety of troubleshooting techniques and tools, including: •Reviewing logs and system data Qualifications: •Candidates must be available to work one of the following Central Time shifts: •Training and Development •During onboarding and training, you will gain hands-on experience with Oracle Health’s support methodologies, tools, and processes. Working alongside experienced team members, you will build the technical and professional skills needed for long-term success within Oracle Health. •Associate’s degree, bachelor’s degree, or technical degree preferred •In lieu of a degree, an additional two years of professional experience in customer service, technical support, or healthcare may be considered •Must be a U.S. citizen due to customer contract requirements •Must be eligible to obtain and maintain any required government security clearance •Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements. Compensation: •$42,800 - $83,700 / year •Competitive benefits and rewards package •May be eligible for equity Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!