Hiring: Support Engineer 1 Company: Oracle Location: Nashville, TN Job Posted Time: 2026-09-16 09:44:28 Target Skills & Keywords : Accessibility, Embedded Systems About the job Required Skills: •Technical Support and Solution Delivery-Customer Support and Advocacy: •Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means. •Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s). •Technical Support and Solution Delivery-Technical Problem-Solving and Resolution: •Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance. •Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed. •Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up. •Technical Support and Solution Delivery-Technical Support Documentation: Qualifications: •Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements. •Range and benefit information provided in this posting are specific to the stated locations only •US: Hiring Range in USD from $21.30 - $45.05 per hour; from: $44,300 - $93,700 per year. May be eligible for equity. •Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. •Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. •Oracle US offers a comprehensive benefits package which includes the following: •Medical, dental, and vision insurance, including expert medical opinion •Short term disability and long term disability •Health care and dependent care Flexible Spending Accounts •Pre-tax commuter and parking benefits Compensation: •$44,300 - $93,700 / year •Competitive benefits and rewards package •May be eligible for equity Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!