Hiring: Support Desk Engineer Company: Nscale Location: Los Angeles, CA Job Posted Time: 2026-09-16 11:37:33 Target Skills & Keywords : AWS, Azure, Bash, Docker, ELK Stack, GCP, Grafana, Jira, Kubernetes, Linux, Prometheus, Python, REST, SaaS, ServiceNow, Spark, Zendesk About the job Experience: •4 years of technical support experience in a software, cloud, or infrastructure environment. Required Skills: •Nscale is seeking a Support Desk Engineer to provide first and second-line technical support to customers and internal stakeholders across our AI cloud platform. •This position offers hands-on exposure to cutting-edge AI infrastructure while developing deep technical expertise in cloud and platform operations. •Handle incoming support tickets and technical inquiries via email, chat, and ticketing systems. •Provide timely, professional support in line with established processes and SLAs. •Troubleshoot issues across Nscale’s GPU cloud platform, infrastructure, and related services. •Diagnose and resolve common technical problems, escalating complex or systemic issues appropriately. •Manage tickets with accuracy and attention to detail, ensuring proper documentation and status updates. •Maintain clear records of support interactions and resolutions. Qualifications: •2–4 years of technical support experience in a software, cloud, or infrastructure environment. •Strong troubleshooting and analytical problem-solving skills. •Excellent written and verbal communication skills, with ability to explain technical concepts clearly. •Demonstrated capacity to prioritize effectively in a fast-paced, high-growth environment. •Organized, disciplined, and methodical approach to issue resolution. •Strong team collaboration skills and customer-first mindset. •Operational familiarity with cloud platforms (AWS, GCP, Azure) or infrastructure environments. •Basic understanding of networking concepts and Linux/Unix systems. •Exposure to containerization technologies (Docker, Kubernetes) preferred. •Understanding of APIs and REST services. Compensation: •Competitive benefits and rewards package •Highly competitive package (base + equity) with reviews every 12 months Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!