Hiring: Support Desk Analyst Company: Nscale Location: Seattle, WA Job Posted Time: 2026-09-17 12:31:01 Employment Type: Remote Target Skills & Keywords : AWS, Azure, GCP, Spark, VPN, macOS About the job Experience: •3 years of experience in technical support, help desk, or a customer-facing technical role. Required Skills: •Nscale is seeking a Support Desk Analyst to provide first and second-line technical support to both internal teams and external customers. •Handle incoming support requests via ticketing systems, email, and chat channels. •Diagnose, troubleshoot, and resolve hardware, software, and cloud infrastructure issues. •Log, track, and maintain accurate updates on all support tickets. •Prioritize and escalate issues appropriately based on severity and impact. •Maintain professional, clear, and courteous communication with users and stakeholders. •Provide first-line technical support for connectivity, access, and configuration issues. •Assist with account provisioning, permissions management, and authentication support. Qualifications: •1–3 years of experience in technical support, help desk, or a customer-facing technical role. •Strong troubleshooting and analytical problem-solving skills. •Excellent written and verbal communication skills. •Demonstrated capacity to prioritize effectively in a fast-paced, high-growth environment. •Organized, disciplined, and detail-oriented approach to work. •Reliable and methodical with strong ownership mindset. •Collaborative team player with strong interpersonal skills. •Solid understanding of IT fundamentals (networking, operating systems, cloud concepts). •Operational familiarity with ticketing systems and remote support tools. •Basic understanding of IT security and data protection principles. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Highly competitive package (base + equity) with reviews every 12 months Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!