Hiring: Support Analyst Company: theDeveloper | IT em Portugal Location: Marion County, IN Job Posted Time: 2026-09-16 01:57:19 Employment Type: Full-time Target Skills & Keywords: Technical Support, Application Support, SaaS, Ticketing Systems, Zendesk, Jira, ServiceNow, Monitoring Tools, Rule Configuration, User Management, Workflow Optimization, Integrations, Troubleshooting, Root Cause Analysis, Fraud Prevention, Compliance, Payments Processing, AML, FinTech, RegTech, SQL, Scripting, APIs, Cloud Platforms, Customer Success, Documentation Experience: - 3+ years of experience in technical support, application support, or a customer-facing technical role - Experience working with ticketing systems (e.g., Zendesk, Jira, ServiceNow) and monitoring tools - Previous experience in a SaaS, FinTech, or RegTech company preferred - Experience in AML, Fraud Prevention, or Compliance platforms preferred Required Skills: - Strong analytical and troubleshooting skills, with the ability to diagnose technical issues in SaaS applications - Ability to explain complex technical concepts to both technical and non-technical users - Strong verbal and written communication skills, particularly in a customer-facing role - Highly organized, able to prioritize tasks effectively in a fast-paced environment - Comfortable participating in international calls across multiple time zones - Proficiency in rule configuration, user management, workflow optimization, and integration troubleshooting - Ability to diagnose, prioritize, and resolve system errors while collaborating with engineers and product teams - Experience developing comprehensive documentation for technical and non-technical users Qualifications: - Bachelor's degree in Computer Science, Information Technology, Business, or a related field (or equivalent experience) - Familiarity with financial crime prevention, fraud detection, compliance, or payments processing is highly desirable - Basic scripting or SQL knowledge to query logs and analyze data preferred - Familiarity with cloud-based platforms, APIs, and integrations preferred Compensation: Not specified Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!