Hiring: Support Analyst Company: Plan A Technologies Location: Connecticut, United States Job Posted Time: 2026-09-17 13:28:49 Employment Type: Remote Target Skills & Keywords : Root Cause Analysis, SaaS, Slack, macOS About the job Experience: •BS in Computer Science, Software Engineering or equivalent practical experience •5+ years in technical support, service desk, IT support, or related IT operations roles. •Strong troubleshooting skills in Windows, macOS, M365, Slack, and common productivity tools. •Operational familiarity with log monitoring, threat escalation processes, and basic security awareness. •Demonstrated capacity to manage multiple support requests concurrently while maintaining high quality. Required Skills: •This role is responsible for remote ITIL-based triage, user support, log monitoring, threat escalation, documentation, and ongoing root cause analysis. Qualifications: •Certifications such as ITIL Foundation, CompTIA A+, Network+, or Microsoft certifications will be a plus. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!