Hiring: Supervisor, Technical Operations Center Company: NBCUniversal Location: Miami, FL Job Posted Time: 2026-09-10 13:11:35 Employment Type: Full-time / Remote Target Skills & Keywords : Epic Systems About the job Required Skills: •Oversees the development, implementation, and delivery of operational solutions, including system planning, resource coordination, deployment, installation, testing, and implementation within the Technical Operations Center and provides hands on technical support. •Oversees and helps plan the execution of the day-to-day activities, assignments, staffing requirements, and operational concerns of the Video Control Operations, Media Management Operations, and Technical Operations teams. •Ensures operational and technical services consistently meet or exceed internal customer and business expectations, collaborating with cross-functional teams to resolve issues quickly and effectively. •Maintains team knowledge and technical capabilities through ongoing training, cross-training, documentation, and implementation of new technologies, workflows, systems, and operational procedures. •Partners with department leadership on managing operational capacity and resource planning to ensure appropriate staffing, technical resources, and infrastructure are available to support daily operations, special events, and evolving business requirements. •Develops, implements, and continuously improves operational processes, procedures, and standards to increase efficiency, reliability, consistency, and overall operational effectiveness. •Collaborates with senior management and technical leadership to execute strategic initiatives, identify opportunities for improvement, and re-engineer operational workflows and processes when appropriate. •Participates in operational transformation, technology implementation, infrastructure upgrades, and continuous-improvement projects while performing additional responsibilities as business needs require. Qualifications: •Minimum of five (5) years of experience in broadcast operations, transmission operations, technical operations, broadcast engineering, or a related television/media environment, including demonstrated leadership or supervisory experience. •Fluent English and Spanish (both written & verbal) •Exhibits strong technical knowledge of broadcast transmission workflows and infrastructure, including IP-based video transport, satellite, fiber-optic networks, bonded cellular technology, and other contribution and distribution platforms. •Advanced understanding of IP transmission technologies and protocols, including SRT, RTMP/UDP, multicast/unicast workflows, network addressing, port configuration, signal routing, and troubleshooting of IP-based contribution feeds. •Demonstrated experience configuring, monitoring, troubleshooting, and supporting satellite, fiber, IP, and bonded transmission paths for live and recorded broadcast operations. •In-depth knowledge of broadcast video and audio standards, including video formats, frame rates, encoding/decoding, audio embedding and mapping, signal conversion, synchronization, and quality-control practices. •Prior experience working within a Technical Operations Center, Network Operations Center, Master Control, Transmission Operations Center, or comparable mission-critical broadcast environment. •Demonstrated ability to troubleshoot complex technical and operational issues under time-sensitive conditions while maintaining continuity of live broadcast operations. •Proven leadership skills with experience supervising, training, mentoring, and developing technical and operational personnel. •Demonstrated capacity to effectively manage multiple simultaneous live events, transmission paths, technical resources, and operational priorities in a fast-paced environment. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!