Hiring: Supervisor, Residential Retention Company: Spectrum Location: Overland Park, KS Job Posted Time: 2026-09-03 10:32:06 About the job Experience: •3+ years of call center experience in customer service or phone sales Required Skills: •Demonstrated capacity to read, write, speak and understand English •Solid functional working knowledge of cable communications products and services including TV, internet and telephone •Demonstrated capacity to work variable hours; may include weekends, holidays, and split days off •Demonstrated capacity to use personal computer and relevant software including billing systems •Strong verbal and written communication skills for presenting information •Demonstrated capacity to coach and direct agents to achieve retention and sales goals •Effective communication with employees, customers and suppliers in person, on the phone and in writing •Demonstrated capacity to handle irate customers and resolve issues Qualifications: •What You’ll Bring to Spectrum •Minimum of associate degree in marketing, sales or related field or equivalent experience Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!