Hiring: Supervisor, Operations- DTC Settlements (Hybrid - Newark, NJ or Edgewood, LI) Company: Broadridge Location: Edgewood, NY Job Posted Time: 2026-09-10 11:55:17 Target Skills & Keywords : AI, Vault About the job Experience: •3+ years of experience in settlements operations, preferably within DTC Settlements Required Skills: •Provide outsourced operational/transactional business process support for clients, ensuring quality service and operational performance aligned with client needs and contractual obligations. •Review and approve settlement-related activity to ensure accuracy, completeness, timeliness, and adherence to established procedures and controls. •Conduct quality reviews of work completed by associates and provide feedback to help ensure consistency, accuracy, and continuous improvement. •Serve as a subject matter resource for the team by answering processing questions, assisting with issue resolution, and escalating risks or exceptions when needed. •Support daily operational functions by identifying, investigating, and resolving breaks, settlement issues, and client or internal escalations in a timely manner. •Partner with leadership to maintain a strong control environment by ensuring compliance with Written Supervisory Procedures (WSPs) and other operational guidelines. •Assist in developing, enhancing, and maintaining Standard Operating Procedures (SOPs) to support training, consistency, and effective issue management. •Identify operational inefficiencies and support recommendations for process enhancements, workflow improvements, and automation opportunities. Qualifications: •Bachelor’s degree or equivalent experience preferred •Prior experience in a lead, senior associate, or supervisory capacity preferred •Strong knowledge of DTC settlement processing and related operational controls •Demonstrated capacity to identify and resolve issues in a fast-paced, deadline-driven environment •Strong risk awareness and ability to escalate issues appropriately •Effective communication skills with the ability to work across teams and with clients •Self-motivated, detail-oriented, and committed to continuous improvement •Open to new ideas, process enhancements, and evolving business needs •Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education. Compensation: •$90,000 - $92,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!