Hiring: Supervisor Operations (Call-center) [Hybrid- DE, PA, NJ] Company: Independence Blue Cross Location: Philadelphia, PA Job Posted Time: 2026-09-03 10:40:37 Employment Type: Remote About the job Required Skills: •Is responsible for administration of the Operational Unit within Customer Service. Responsible for ensuring that all departmental functions are completed promptly, thoroughly, professionally and accurately. Providers work leadership, assistance, and training to those supervised. Assists in the achievement of departmental goals. •Supervises and implements departmental functions, policies and procedures with all internal and external contacts. •Evaluates effectiveness and efficiency of operational areas and takes action t reallocate resources as necessary. •Creates and implements programs to enhance the level of service provided to customers. •Communicates, implements, and interprets corporate and departmental policies and procedures. •Maintains department standards to ensure optimal customer support. •Provides subordinates with ongoing feedback, coaching, and counseling on performance for achievement of all benchmarks. •Provides technical expertise related to job unit function. Qualifications: •Undergraduate degree is preferred plus a minimum of one (1) year of relevant experience. •Years related insurance operations experience. The incumbent must possess tact, diplomacy, and professionalism to effectively handle all internal and external issues. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!