Hiring: Supervisor, Operational Services Pediatrics - Atrius Health Company: Optum Location: Concord, MA Job Posted Time: 2026-09-16 16:22:39 Employment Type: Full-time About the job Experience: •3+ years of medical practice experience to include 1+ years as either a functional lead or providing direction and training of work and some aspects of performance management to lower level staff Required Skills: •Operationalizes Service Line and organization initiatives. Develops with manager appropriate processes and ensure efficient and effective implementation at all phases of the patient care model defined by the Service Line •Builds solid positive communications with physicians, nursing and works as a team with other Supervisor Operational Services to enhance the success of the Service Line and Clinical Practice at the Site •Monitors operational policies, procedures and systems in accordance with established guidelines. Works with team leads and assures appropriate staff coverage including back-up coverage •May provide back-up supervisory support for other areas and/or locations within or across region(s) on an as needed basis •Supervises the expense budget for the area of responsibility and reports on variances. •Provides input and/or data into the Service Line budget development process •Understands the Service Line business model and is a point of contact for Service Lines for updates on operations, service quality and patient satisfaction, implementation of initiatives, etc. Provides suggestions and recommendations based on operational knowledge •Develops team leads and staff by ensuring proper training and knowledge of Service Line processes, patient care model, performance excellence principles of improvement. Serves as a role model for all staff Qualifications: •Proven knowledge of medical support functions in an ambulatory care setting, typically acquired through 3+ years of medical practice experience to include 1+ years as either a functional lead or providing direction and training of work and some aspects of performance management to lower level staff •Demonstrated organizational, leadership and teamwork skills. Solid organizational and problem resolution skills •Demonstrated capacity to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications •Proven ability to perform all job functions in compliance with applicable federal, state, local and company policies and procedures •American Heart Association Basic Life Support (BLS) if the job is in a patient-facing clinical capacity •UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Compensation: •$60,200 - $107,400 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!