Hiring: Supervisor - Loan Resolution Company: Selene Finance LP Location: Dallas-Fort Worth Metroplex Job Posted Time: 2026-09-11 12:03:37 Employment Type: Remote About the job Experience: •5 years of relevant experience in loan resolution, collections, or mortgage servicing. Required Skills: •Monitor and document staff performance, manage time and attendance, and conduct monthly and annual performance reviews. •Handle and resolve escalated customer calls and complaints. •Provide coaching and develop remediation plans for underperforming associates. •Lead new hire onboarding and ongoing training initiatives. •Recommend and implement procedural improvements to enhance departmental efficiency. •Support management in responding to investor inquiries and assist with inbound/outbound call handling as needed. •Help monitor departmental reports to ensure compliance with internal and investor metrics. •Assist in planning daily team activities and ensure full engagement of associates. Qualifications: •High school diploma or GED required; Bachelor’s degree in a business-related field preferred. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!