Hiring: Supervisor Field Service Engineering - iWarehouse Company: Toyota Material Handling Location: Greene, NY Job Posted Time: 2026-09-10 11:44:14 Employment Type: Hybrid Target Skills & Keywords : C, Linux, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Project Management, Systems Integration About the job Experience: •11 years of related experience. Required Skills: •Lead and mentor a team of field service engineers, fostering professional growth, technical skill development, and a high-performance culture focused on safety, quality, and customer satisfaction. •Represent the field organization in new development projects, ensuring early identification of potential field impacts, and collaborating with engineering teams to develop sustainable support strategies for new and existing products. •Facilitate collaboration between field service, product development, and engineering teams, ensuring user and customer feedback is captured and effectively integrated into design enhancements and product updates. •Oversee the review process for technical documentation, service manuals, and training materials, providing guidance and professional feedback to ensure alignment with field standards. •Establish and improve Standard Work Documentation, promoting consistency, across field operations. •Act as a subject matter expert and technical mentor, supporting the onboarding and continuous learning of field personnel related to new technologies and product developments. •Engage with customers and internal stakeholders to gather insights, address escalated issues, and strengthen relationships through proactive communication and responsive technical leadership. •Oversee call desk operations, ensuring timely resolution of complex technical issues, managing escalations, and coaching agents on problem-solving and communication best practices. Compensation: •$106,000 - $135,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!