Hiring: Supervisor, Field Operations Company: Brightspeed Location: Smithfield, NC Job Posted Time: 2026-09-16 15:04:22 Employment Type: Remote Target Skills & Keywords : Microsoft Excel About the job Experience: •4+ years of experience •2+ years of experience managing teams within a telecom technical environment •2+ years of experience with installation, maintenance, and repair of POTS and HSI Required Skills: •Managing the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities •Serving as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process •A strong emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills •Leading a team of technicians who meet attendance and performance standards •Representing Brightspeed with customers and governmental agencies •Collaborating with the union to achieve a win-win working relationship •Celebrating successes, with appropriate use of rewards and recognition •Motivating team for continuous improvement and achievement of maximum performance Qualifications: •Bachelor's degree or equivalent education and experience •Previous experience managing teams within a telecom technical environment with typically 4+ years of experience •Strong skills and experience in employee development, including training, coaching and mentoring in a union environment •Computer skills are required including Outlook, Excel, Word, and legacy systems •Solid functional working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed •Solid functional working knowledge of the splicing and construction process for the telecommunication industry •Solid functional working knowledge of Contractor relations •The ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior •The ability to perform work with minimal supervision, prioritize multiple projects and perform under pressure •A willingness to work with other coworkers to complete job assignments Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!