Hiring: Supervisor Engineer, Software Support Company: ASM Location: Greater Phoenix Area Job Posted Time: 2026-09-10 12:32:09 Target Skills & Keywords : C#, C++, GitHub, GitLab, Python About the job Experience: •8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field. Required Skills: •Oversee the day-to-day operations of the support team, including task assignment, workload distribution, and monitoring punctuality and backlog management. •Act as the final point of contact for complex or high-priority customer escalations, ensuring timely and effective resolution. •Provide coaching and professional development for staff, identifying training needs and creating individualized development plans. •Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions. •Guide your team members to create bug reports for the developer to use when fixing the bug. •Travel to customer sites to support installations, training, and troubleshooting of ASM products. •Talking to the account team and GPS group (not directly with the customer) when investigating reported issues. Qualifications: •BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field. •Proven ability to motivate, inspire, and foster a collaborative team culture. •Strong troubleshooting skills in hardware and software, with familiarity data structure, networking, algorithm and modern operating systems (Windows). •Software development or test (QA) experience. •Demonstrated capacity to travel 10-25% domestic and international. •Preferred expertise in C++, C#, Python, Gitlab\Github. •We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect. •To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!