Hiring: Supervisor Endpoint Services Company: Tucson Medical Center Location: Tucson, AZ Job Posted Time: 2026-09-03 11:17:14 About the job Experience: •Five (5) years of progressively responsible endpoint services, endpoint management, or related information technology experience, including support for workstations, mobile devices, printers, and peripheral equipment. •Requires at least two (2) years of supervisory experience. Required Skills: •Supervises Endpoint Services staff, including hiring, onboarding, training, coaching, scheduling, work assignments, performance management, and professional development. •Leads daily endpoint operations to ensure timely, effective, customer-focused support for hardware, software, applications, imaging, mobile devices, peripherals, and related technologies. •Oversees endpoint equipment lifecycle activities, including evaluation, configuration, deployment, maintenance, repair, replacement, refresh, and retirement. •Coordinates resolution of complex endpoint, desktop, LAN, application, and peripheral issues, ensuring effective troubleshooting, documentation, communication, and escalation. •Develops and improves endpoint support standards, procedures, imaging practices, maintenance plans, backup processes, and workflows to strengthen reliability and efficiency. •Manages endpoint asset practices, including allocation, inventory accuracy, asset tracking, refresh planning, surplus coordination, and compliance with asset management standards. •Monitors service levels, ticket queues, escalations, response times, communications, and resolution quality to ensure support meets defined expectations. •Identifies recurring endpoint issues, analyzes trends, and implements corrective actions to reduce repeat incidents and improve the customer experience. Qualifications: •Bachelor's degree, or an equivalent combination of relevant education and experience. •Knowledge of endpoint services operations, including desktop and mobile device support, hardware, operating systems, software, imaging, peripherals, applications, and support tools. •Knowledge of endpoint lifecycle management, including standards, deployment, maintenance, refresh planning, inventory control, asset tracking, surplus coordination, and retirement. •Knowledge of service management principles, ticketing workflows, service levels, escalation practices, customer communication, and incident resolution. •Knowledge of information security, privacy, confidentiality, regulatory, and organizational requirements for endpoint services in a healthcare environment. •Skill in supervising, coaching, training, scheduling, assigning work, monitoring performance, addressing concerns, and supporting staff development. •Skill in analyzing complex endpoint, desktop, application, peripheral, connectivity, and workflow issues and implementing timely, sustainable resolutions. •Skill in developing, documenting, maintaining, and improving endpoint support standards, procedures, technical documentation, knowledge articles, and workflows. •Skill in prioritizing work, managing competing demands, coordinating escalations, tracking follow-through, and maintaining service quality in a high-demand healthcare environment. •Skill in communicating clearly and professionally with technical teams, clinical and business departments, vendors, leadership, employees, patients, and the public. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!