Hiring: Supervisor, Customer Resolution Company: Freedom Mortgage Location: United States Job Posted Time: 2026-09-11 11:25:47 Target Skills & Keywords : Microsoft Excel About the job Experience: •Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues and understanding of the financial/mortgage industry. Problems are typically solved through drawing from prior experience and analysis of issues. Required Skills: •This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others. Qualifications: •To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. •Strong problem-solving and critical thinking skills, with an attention to detail •Proficiency with software applications and databases with a strong knowledge in Microsoft Excel as well as becoming an equally proficient user of all key related Freedom Mortgage applications that capture all key customer information •Demonstrated capacity to work under pressure on tight deadlines and work independently, including working well with others in those situations through positive teamwork or collaboration •High School Degree and Five (5) years of experience or equivalent combination of education and experience. •Bachelor’s Degree from a Four (4) year College or University or equivalent combination of education and experience and Five (5) to Eight (8) years of experience preferred. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!