Hiring: Supervisor, Customer Ops - Customer Assistance Company: Con Edison Location: Brooklyn, NY Job Posted Time: 2026-09-03 14:47:03 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint About the job Experience: •Bilingual in English along with Spanish, preferred. •Strong written and verbal communication skills Required Skills: •The Supervisor in Customer Assistance will supervise up to 25 Customer Service Representatives who handle telephone contact, mass market and commercial customer billing including legacy and smart meter accounts, remote reconnects through CAMP, Customer Relationship Management System Cases, PEGA appointments, Electric/Gas/Steam emergency calls. •The Supervisor will ensure that customers are provided with the highest quality, courteous and efficient service, as well as ensuring the achievement of all applicable PSC, Corporate and Section goals and standards. •The Supervisor will work towards accomplishing Customer Assistance Center goals that include: reducing overall costs, growing the business, satisfying customer needs and promoting a competitive market. •The Supervisor will evaluate representatives work performance, documenting reviews and feedback, as well as recommending remedial or disciplinary action when necessary. •The Supervisor will Embrace a +1 experience with our internal and external customers by motivating employees to improve performance and confidence with their individual leadership and coaching skills. •The Supervisor will utilize available technology and apply creative solutions to improve the quality, efficiency and productivity of Customer Assistance operations. •Ensure uniform and consistent administration and compliance of all company practices and procedures including the Office of Diversity and Inclusion (ODI), the Companys Code Of Conduct, environmental and safety, as well as governmental regulations. •The Supervisor will follow our Life Support Equipment Contact Procedure, assign/track LSE Contacts, and communicate with NYPD/Westchester PD for welfare checks. Qualifications: •High School Diploma/GED and five (5) years of related work experience or Associate's Degree and four (4) years of work experience or Bachelor's Degree and two (2) year of work experience is required •Associate's Degree and experience with MS Word, Excel and Outlook are preferred •Bachelor's Degree and experience with MS Word, Excel and Outlook are preferred Compensation: •$90,000 - $121,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!