Hiring: Supervisor Business Configuration Company: Independence Blue Cross Location: Philadelphia, PA Job Posted Time: 2026-09-11 10:40:37 Employment Type: Remote Target Skills & Keywords : Product Management About the job Experience: •5+ years proven supervisor and working experience in operations, medical policy and product management. Required Skills: •Lead and oversee supervising and overseeing team responsible for benefits, medical policy and product operations enablement. Solutions for complex benefit exceptions in FOS and HRP. •Supervises team and implement departmental policies and procedures with all internal and external business partners. •Evaluates projects, mandates, initiatives, capacity plans and efficiency of department and takes actions to assign resources and estimate work effort appropriately. •Lead and oversee overseeing ticket inventory to ensure timely resolution across client setup teams. •Lead and oversee identifying trends to improve quality and inform training and DLP needs. •Demonstrated capacity to synthesize data to develop a clear course of action based on information from a variety of sources. •Develop and ensure timely, complete, and accurate responses to business partners. •Partner cross-functionally with Operational leaders to identify business process improvement opportunities. Qualifications: •Bachelor's Degree •Minimum 5+ years proven supervisor and working experience in operations, medical policy and product management. •Client Setup, Benefits, Medical Policy and Claims knowledge strongly preferred. •Demonstrated capacity to manage teams with tight deliverables. •Demonstrated effective communication skills required to address and present most complex ideas and concepts to staff, management, vendor and external customers (as needed). •Demonstrated advanced analytical and problem-solving skills. •Demonstrated ability to define business solutions, make decisions, identify problems, coordinate resources and implement changes. •Demonstrated capacity to develop, plan, and create timelines and dashboards to support senior management visibility. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!