Hiring: Supervisor - AO Premium Services (Onsite) Company: United Airlines Location: San Francisco, CA Job Posted Time: 2026-09-16 22:59:21 Target Skills & Keywords : Microsoft Office About the job Experience: •1+ year airline experience required; at least one year of operations management experience, including direct management of union-represented employees Required Skills: •Provide day-to-day management of operational execution for United’s suite of premium products in a particular airport •Lead teams of customer services agents dedicated to premium spaces – adhere to United leadership principles, standards and core objectives – address challenges in the moment and provide corrective action as needed •Administration of employee-related needs, including: hiring and qualification processes, shift scheduling, performance management, while understanding and adhering to all labor agreements •Provide/support delivery of tools, training, communication, etc. to dedicated employees •Oversee daily third party service partner execution of food & beverage, appearance care, and other contracted services – addresses challenges in the moment and provides corrective action as needed •Liaise with third party vendor leaders on operational matters, and support overall performance management processes including objective audits and adherence to service level agreements •Assist Regional Manager in architecting, implementing, and measuring progress against action plans to sustain or improve customer satisfaction performance and drive positive change •Assist Regional Manager in the planning and operational coordination of facility initiatives Qualifications: •Bachelor’s degree (preferred) or equivalent work experience •Proficiency in Microsoft Office applications •Willingness to travel to required meetings as needed (less than 10% of time) •Must be flexible and possess the ability to work any shift within a 24 hour/day, 7 day/week operation including nights, weekends and holidays as needed •Comfortable handling and de-escalating challenging situations (with employees and customers) and able to do so discreetly and in-the-moment •Willing to be very visible in the operation and comfortable with significant walking (indoors & outdoors) •Excellent communications skills required, including ability to complete daily recaps, communicate internal and external effectively and deliver presentations to leadership of varying levels •Must be able to obtain a SIDA badge to work at the airport •Must be legally authorized to work in the United States for any employer without sponsorship •Successful completion of interview required to meet job qualification Compensation: •$80,235 - $98,066 / year •Competitive benefits and rewards package •This position is also eligible for bonus and/or long-term incentive compensation awards Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!