Hiring: Success Insights Manager Company: Okta Location: Chicago, IL Job Posted Time: 2026-09-12 23:13:17 Target Skills & Keywords : CAD, Databricks, LLM, Okta, SaaS, Salesforce, Snowflake About the job Experience: •Supporting Your Well-Being •Developing Talent and Fostering Connection + Community •We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Required Skills: •AI-Driven Automated Insights Content Creation: •Automate the creation of data-heavy customer-facing content and other insights via a content automation tool, prioritizing the use of AI prompting models to generate proactive and personalized customer narratives. •Strategically drive strategic shift from traditional rule-based logic to scalable, generative AI workflows for producing tailored content that maximizes customer value. •Collaborate closely with post-sales customer-facing teams to understand the needs and challenges of our enterprise customers. •Translate customer and product insights into effective and persuasive deck content that addresses their pain points and highlights Okta's solutions. •Design solutions that scale to accommodate a diverse range of enterprise customer profiles. •Regularly update and refine decks based on product usage data, ensuring they remain aligned with the latest features and capabilities of Okta and drive strong product adoption and retention. •Creatively leverage AI techniques to analyze usage trends and program performance, identifying patterns in what is working and what is not working at scale. Qualifications: •AI and Automation Mindset: Must possess the mindset to transition program design from traditional if/then decision trees to effective AI prompting and LLM workflows. Continuously test, measure, analyze, and recommend optimizations for existing programs and new opportunities •Proven ability to craft insights out of data. Possess expertise in developing value and adoption narratives at scale. •In-depth knowledge of enterprise customer needs and the ability to translate those needs into compelling deck content. •Knowledge of Salesforce.com, Gainsight, Pendo, Tableau, Databricks, Snowflake, etc. to get the data and insights you need to successfully design, execute, and monitor programs. •Bonus points if you have experience with Matik or related deck-automation tools. •Possess knowledge in the use of various content types and engagement methods, such as AI agents, video, in-app guides, and email, with demonstrated experience in prompt engineering for generating actionable insights and compelling content •Demonstrated capacity to leverage an effective track record of success to positively influence program execution across teams •Display effective communication and team collaboration skills •Demonstrate excellent communication skills (presentation, verbal and written) •Prior experience managing digital success programs, as a growth product manager/marketer, or automating insights. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!