Hiring: Studio Manager & Member Experience Lead Company: Musicians Playground Location: Boston, MA Job Posted Time: 2026-09-10 12:21:49 Employment Type: Full-time Target Skills & Keywords : ClickUp About the job Experience: •3+ years owning customer or member experience in a fitness club, yoga or pilates studio, boutique gym, wellness brand, or hospitality setting Required Skills: •Cultivate and uphold the Musicians Playground community and culture, living our mission and values every day and making the studio a place people feel they belong •Build the relationships, rituals, and sense of belonging that turn members into a genuine community and make every member’s experience phenomenal, not just satisfactory •Represent the MP brand within the studio and across the local music and creative community •Own the end-to-end member experience so every touchpoint, from a first visit onward, feels welcoming, personal, and special •Ideate and implement the initiatives that reduce churn, deepen engagement, and keep members growing with us, from proactive check-ins to win-back efforts •Convert Intro Week guests into members and strengthen renewals through genuine, high-quality member interactions •Support local marketing and member-acquisition initiatives in partnership with ownership, bringing new people through the door and into the community •Run daily studio operations: opening and closing, space and inventory management, supplies, and vendor coordination Qualifications: •An experienced, member-facing professional with 3+ years owning customer or member experience in a fitness club, yoga or pilates studio, boutique gym, wellness brand, or hospitality setting •Relationship-driven and genuinely energized by making members’ experiences exceptional •A confident communicator with sharp attention to detail, strong follow-through, and great judgment in the moment •Highly organized and self-directed, able to own the day-to-day and make sound calls independently •Comfortable in a fast-paced, entrepreneurial environment where priorities shift and ownership matters •Bonus points for sales or marketing experience, especially anything tied to membership growth, conversion, or community building •Passionate about music, the arts, or personal growth (musical experience is not required but always welcome!) •Prior leadership or supervisory experience in a customer-facing environment (boutique fitness, hospitality, retail, wellness, membership businesses, or creative arts) •A track record of supporting sales goals, client retention, or business growth •Strong communication, organization, and follow-through Compensation: •$65,000 per year •$15,000 per year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!