Hiring: Student Retention Analyst Company: Waubonsee Community College Location: Sugar Grove, IL Job Posted Time: 2026-09-16 13:16:08 Employment Type: Full-time / Hybrid Target Skills & Keywords : Data Warehouse, Microsoft Excel, Microsoft Office About the job Required Skills: •Serve as Application Administrator for student retention platform (EAB Navigate), responsible for serving as the main point of contact across campus and liaison with EAB, configuring settings, permissions and activating users, and triaging end user issues and questions. •Serve as lead for onboarding and supporting new/current users to the student retention platform, including maintaining onboarding/training documents and facilitating user training. •Serve as Technology Team representative, in conjunction with Information Technology, collaborating with EAB technology team to resolve data integration issues in the student retention platform. •Act as subject matter expert of EAB Navigate and maintain abreast of feature updates, best practices, etc. •Collect and compile data from various sources to be used for retention efforts. Data will be validated and distributed to colleagues. •Utilize EAB Navigate, PowerBI, and/or Excel to build and maintain data visualization and pivot tables related to student appointments, academic alerts, student probation modules, retention campaign results, and other retention and success data for division reporting. •Prepares reports of data results, presenting and explaining findings to Student Success and Retention leadership and key stakeholders. •Analyze and compile student data for trends and patterns (predictive analytics, course insights, historical data completion data) to identify sub-populations of students in need of increased retention efforts and areas of opportunity. Qualifications: •Bachelor’s degree required. •At least one year of technical experience including system maintenance and testing, running and troubleshooting production jobs, and report production. •Strong background in database structure/functions and computer applications. •Strong analytical and problem solving skills. •Excellent interpersonal, verbal, and written communication skills. •Proficient in Microsoft Office Suite, specifically Excel pivot tables and data visualization required. Power BI or Tableau experience strongly preferred. •Please Attach The Following Documents When Applying •References-Yes (Can be provided at interview) •Transcripts-Yes (Can be provided at interview) •Work Schedule: M-F 8 a.m. - 4:30 p.m. Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!