Hiring: Strategy & Operations Associate - Global Customer Success Company: StubHub Location: Atlanta, GA Job Posted Time: 2026-09-15 13:30:11 Employment Type: Full-time / Hybrid Target Skills & Keywords : SQL, Swift About the job Experience: •5+ years in business operations / strategy or consulting. Required Skills: •Build the single source of truth for customer success performance, connecting service quality, productivity, staffing, training, and customer outcomes. •Use AI, automation, and rapid prototyping to transform manual reporting and operational processes into faster, smarter, and more scalable systems. •Develop decision tools that help leaders anticipate demand, deploy the right skills and capacity, and respond quickly during major events and demand spikes. •Build the forecasting, capacity, and workforce economics models that translate customer demand, productivity, service targets, and cost into clear headcount, staffing, budget, and partner decisions across channels and markets. •Reinvent how performance improves by translating customer interactions and operational data into sharper quality programs, training curricula, coaching, and knowledge systems. •Tackle high-impact, ambiguous problems – from emerging performance gaps to new tooling launches – owning the work from problem definition and analysis through recommendation and implementation. •Design metrics, dashboards, and operating reviews that surface what matters, explain why it is happening, and make the next action clear. •Establish shared standards, definitions, and feedback loops across internal teams and global outsourcing partners, creating consistency without slowing innovation. Compensation: •$110,000 - $130,000 / year •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!