Hiring: Strategy and Operations Principal Company: Via Location: Fort Worth, TX Job Posted Time: 2026-09-14 14:47:26 About the job Experience: •Strategic leader with 6+ years of experience, with a track record of driving strategy and leading complex operations; Bachelor’s degree required •6+ years of experience, with a track record of driving strategy and leading complex operations; Bachelor’s degree required Required Skills: •Own and manage the end-to-end operating strategy of Via’s service on behalf of our partner. •Manage the financial performance of the service, including managing P&L, forecasting budgets, and driving strategy to improve profitability and efficiency. •Develop and continuously refine operating plans, staffing models, and scheduling strategies for a 24/7 operation. •Partner cross-functionally within Via to lead initiatives that improve efficiency, reliability, and customer experience. •Serve as the face of the operation, building trusted relationships with drivers, customers, community stakeholders, and local partners. •Drive continuous improvement by defining KPIs, analyzing performance trends, and translating insights into action on a weekly and monthly basis. •Prepare and present reports that communicate performance, risks, and opportunities to internal and external stakeholders. •Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations. Qualifications: •Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility •Savvy and tactful communicator: you intuitively find the right tone in every situation •Foster a culture deeply committed to providing a world class customer service experience •Strong analytical thinker who uses data to guide strategy, not just report outcomes. •Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly •Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility •Problem solver; you don’t accept the status quo and are always looking for creative solutions Compensation: •$140,000 - $185,000 / year •Competitive benefits and rewards package •Salary reflected does not include equity or variable pay, where applicable Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!