Hiring: Strategic Implementation Manager Company: Connexure Location: Atlanta, GA Job Posted Time: 2026-09-03 14:41:15 Employment Type: Contract / Remote Target Skills & Keywords : AI, Business Analysis, Confluence, HubSpot, Jira, Monday.com, Project Management, Requirements Management, Systems Integration About the job Experience: •5+ years) in an implementation, project management, business analysis, or technical consulting role, preferably in the employee benefits industry. Required Skills: •Spearhead implementation projects for clients, coordinating resources, setting timelines and expectations, and ensuring on-time delivery of the Company’s solutions that meet client needs. •Collaborate closely with sales to understand pipeline of new customers, customer needs, internal requirements, and technical challenges. •Collaborate closely with cross functional teams, including engineering, the rater team, and the document markup team, to execute implementation plans that set clients up for success. •Conduct comprehensive training and knowledge transfer sessions, enabling clients' technical teams and end-users to effectively utilize and administer our cutting-edge solutions. •Complete new customer implementations thoroughly and timely, driving a smooth handoff to the customer success team. •Own the drafting of statements of work, translating Jira ticket detail, client requirements, and internal discussions into clear and accurate scope language. •Manage the formal change order pipeline for scope discrepancies, coordinating with engineering and account management to quantify effort and cost. •Track and cross reference client facing tickets against internal engineering tickets to keep scope, timeline, and billing aligned. Qualifications: •Gather and document business requirements from stakeholders, internally and externally, translating them into clear scope and delivery plans. •Map new concepts and existing workflows, identifying disconnects and potential workarounds. •Prepare standard and ad hoc reporting on implementation status, SOW pipeline, and delivery metrics. •Facilitate communication between business stakeholders and technical teams throughout the implementation and change order lifecycle. •Foster strong relationships with new clients to build credibility and trust, serving as a trusted advisor throughout the implementation process and beyond, addressing questions/concerns, and providing ongoing support. •Provide hands-on technical support and guidance to new customers during the implementation process, ensuring successful adoption of the Company’s solutions and a smooth transition to customer success. •Gather feedback from clients, identifying foundational pain points, and collaborating with product teams to drive continuous improvement and shape the future of our industry-leading solutions •Attend a small number of industry events and onsite client meetings. •Develop and maintain an in-depth understanding of the company's suite of software products, features, functionalities, and technical specifications. •Develop and maintain an ability to confidently deliver comprehensive product demos and training for the company’s software products. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!