Hiring: Strategic Customer Success Manager Company: SentiLink Location: Chicago, IL Job Posted Time: 2026-09-03 02:13:28 Employment Type: Remote Target Skills & Keywords : Salesforce About the job Experience: •7-9 years experience as an advisor, consultant, Customer Success Manager or Account Manager in the Fraud and/or Identity space •9 years experience as an advisor, consultant, Customer Success Manager or Account Manager in the Fraud and/or Identity space Required Skills: •Own the relationships for strategic accounts across our bank, credit union, and fintech customers •Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products •Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc. •Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals) •Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!) •Establish business goals with each client and establish a plan to achieve targets Qualifications: •7-9 years experience as an advisor, consultant, Customer Success Manager or Account Manager in the Fraud and/or Identity space •Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Data Science, Product, Fraud Intelligence and Engineering •Partner with Sales during pre and post sales •Practical experience utilizing Salesforce and Salesloft, a plus •Self-motivated, detail-oriented, with a big appetite for making our partners successful •Willingness to travel up to 40% of the time to visit clients and for industry relevant conferences •Candidates must be legally authorized to work in the United States and must live in the United States Compensation: •Employer paid group health insurance for you and your dependents Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!