Hiring: Strategic Customer Success Manager Company: Imprivata Location: Austin, TX Job Posted Time: 2026-09-17 04:58:35 Employment Type: Hybrid Target Skills & Keywords : IAM, Microsoft PowerPoint About the job Experience: •4 years+ of relevant experience in software services preferably healthcare, enterprise software, and/or critical account management. Required Skills: •Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely. •When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here. •We are seeking a Strategic Customer Success Manager to join our team. This is a hybrid opportunity based in our Austin, TX or Waltham, MA office. •Engage customers in developing account strategies that drive value realization, identify expansion opportunities, and achieve subscription and maintenance renewal targets (ARR quota). •Lead customer solution assessments and business reviews, leveraging technical and clinical resources to analyze findings, provide strategic recommendations, and drive measurable customer outcomes. •Build and maintain Manager- and VP-level relationships within assigned accounts, driving customer satisfaction and participation in NPS and other feedback programs. •Coordinate internal resources to resolve complex customer challenges and ensure a seamless customer experience. •Document customer success stories and use cases for marketing, advocacy, and customer reference initiatives. Qualifications: •Bachelor’s degree in Business or related discipline required. •Self-starter with a proven track record of driving customer success and aligning complex customer solutions at the executive and department levels. •Demonstrated capacity to comprehend high-level technical aspects of the product, provide business and technical solutions, and identification of technical escalation points. •Excellent problem-solving skills and ability to navigate challenging situations in a professional manner. •Excellent organizational skills including the ability to prioritize and multi-task activities across many customers at the same time. •Outstanding cross-functional engagement skills to bring key Imprivata functional areas together in order to solve customer requirements. •Excellent communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present at all levels of the organization. •Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Compensation: •$107,000 - $129,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!